Open to DVWCT and DVPLT members at no cost.

Even the strongest employees can be challenged by the intensity of callers who may be in a highly-charged emotional state. This webinar focuses on de-escalation strategies, and the importance of safety, self-care and decompression to prevent burnout. Techniques for staying solution-focused will be discussed, including how adjusting our own expectations and communicating empathy and compassion can help with problem solving.

Virtual Presentation via Zoom – a Zoom link with instructions will be sent to registrants about a week prior to the class.

Training Flyer

This event is available to Property & Liability Trust and Workers' Compensation Trust members. Please login to register.

Where & When