About the Organization

Delaware Valley Trusts

The Delaware Valley Trusts is a fast-growing organization that provides health, workers’ compensation and property and liability coverage to its public entity members. Our offices are conveniently located in Horsham, PA. The Delaware Valley Trusts are distinguished by generally providing broader coverage and exemplary claims and member service, including a wide range of value-added benefits, workshops, and training opportunities for employees of its members.

Opportunities

Training and Program Management Specialist

The Delaware Valley Trusts has an exciting opportunity for a Training and Program Management Specialist to coordinate, design, and/or deliver a comprehensive range of loss control training and educational programs for Trust membership as well as create, implement and promote Trust program initiatives.

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Training and Program Management Specialist

Responsibilities and Essential Functions of the Position:

  • Plan, organize and coordinate logistics for loss control training, legal update workshops, Trust events, etc. in cooperation with the Chief Relationship Officer, risk control staff and/or legal department.
  • Research, evaluate and select outside consultants and training vendors to consistently bring relevant, high-quality training programs to the membership.
  • Regularly evaluate instructor performance and the effectiveness of training programs.
  • Conduct research on new course materials and training procedures to develop and improve existing programs and methods of delivery.
  • Research and make recommendations on additional resources and/or technology needed to improve effectiveness of training and development efforts.
  • Manage DVT On-Line University and other online streaming educational resources.
  • Maintain training room calendar for reservations, open and close the training room before and after an event.
  • Create and distribute training certificates as needed.
  • Arrange ongoing or professional development training for Trust staff as recommended by the Chief Relationship Officer and management team.
  • Develop reporting and program summary information to share with key stakeholders and internal partners.
  • Strategize, implement, and maintain Trust program initiatives that adhere to organizational objectives.
  • Develop program assessment protocols for evaluation and improvement.
  • Maintain organizational standards of satisfaction, quality, and performance.
  • Oversee multiple project teams in cooperation with the Chief Relationship Officer to ensure program goals are reached.
  • Attend seminars and meetings to learn new training methods and techniques and use the knowledge to prepare and coordinate future training sessions.
  • Available to travel to member locations to coordinate logistics of on-site training programs.
  • Program Management….
  • Work effectively under time constraints to meet deadlines and manage several different tasks concurrently.
  • Work with accuracy and attention to detail.
  • Maintain privacy of confidential records, correspondence and/or files.
  • Effectively communicate in writing and verbally convey information in a clear manner consistent with job functions.
  • Establish and maintain effective working relationships with co-workers, other departments, members, vendors, etc.
  • Carry out job functions without posing a health or safety threat to self or others.
  • Maintain acceptable attendance standards.
  • Performs other related duties and responsibilities as assigned

Physical Demands of Job

  • Ability to sit for extended periods of time while working.
  • Frequent hand, fingers and arm use and excellent eye-hand coordination.
  • Occasionally perform activities involving walking, bending, squatting, reaching, and climbing stairs.
  • Occasionally stand for extended periods of time.
  • Ability to hear clearly and speak intelligibly.
  • Ability to see and perform visual activities such as close-up paperwork, using a display monitor, reading, and writing.
  • Ability to lift and/or move up to 25 lbs.

Qualifications:

  • Bachelor’s degree from an accredited institution in business administration, marketing or human resources or equivalent experience required.
  • Strong interpersonal skills to effectively cultivate relationships with Trust staff, current and prospective members, vendors, training partners, etc.
  • Strong ability to organize, plan and prioritize workload involving multiple projects at one time.
  • Strong ability to communicate effectively with diverse audiences.
  • Strong critical thinking skills and problem-solving abilities.
  • Strong ability to work independently and as part of a team.
  • Capable of maintaining sensitive/confidential information.
  • Proficient in word processing and presentation software.
  • Working knowledge of digital marketing, promoting brand identity, and coordinating cross-functional teams to meet goals and objectives.

View the full job description for a complete list of duties, responsibilities, and requirements.  Salary range $72,000 to $85,000 plus benefits package.

Compensation and Benefits: 

The Delaware Valley Trusts offers a competitive salary commensurate with education and experience, along with many employer-paid benefits. Our comprehensive benefits package includes life insurance, health insurance, dental insurance, vision insurance, flexible spending accounts, defined benefit retirement plan, deferred compensation plan, generous paid time off, short and long-term disability coverage, tuition assistance, and other training and professional development opportunities. Our office dress code is business casual.

Equal Opportunity Employer:

The Delaware Valley Trusts are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religion, age, sex, sexual orientation, transgender, national origin, disability, genetic information, veteran or marital status, or any other characteristic protected by law.

How to Apply: If you are interested in exploring this career opportunity, please submit a resume, cover letter, and salary requirements to careers@dvtrusts.com. Please include “Training and Program Management Specialist” in the email subject line.

Workers' Compensation Trust Claims Assistant

This position assists the Workers’ Compensation and Property & Liability Trusts Claims Staff by providing support services as well as direct customer service to members.

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Workers' Compensation Trust Claims Assistant

Physical Demands of Job

  • Ability to sit for extended periods of time while working;
  • Frequent hand, fingers and arm use and excellent eye-hand coordination;
  • Occasionally perform activities involving walking, bending, squatting, reaching and climbing stairs;
  • Occasionally stand for extended periods of time;
  • Ability to hear clearly and speak intelligibly;
  • Ability to see and perform visual activities such as close-up paperwork, using a display monitor, reading and writing;
  • Ability to lift and/or move up to 25 lbs.

Qualifications:

  •  High school diploma (or equivalent) and one to three years’ experience as a Claims Assistant or related field;
  • Equivalent combination of education, experience and/or training which provides the knowledge, skills and abilities necessary to perform the essential functions of the position and required work;
  • Excellent phone and customer service skills;
  • Strong attention to detail;
  • Strong computer typing skills and data entry skills;
  • Strong verbal and written communications;
  • Strong computer skills including proficiency in Microsoft Office and risk management software (preferably Origami Risk);
  • Ability to exercise sound judgment to shift priorities and organize multiple tasks simultaneously;
  • Ability to effectively work independently and within a team.

View the full job description for a complete list of duties, responsibilities, and requirements.  Salary range $40,000 to $45,000 plus benefits package.

Compensation and Benefits: 

The Delaware Valley Trusts offers a competitive salary commensurate with education and experience, along with many employer-paid benefits. Our comprehensive benefits package includes life insurance, health insurance, dental insurance, vision insurance, flexible spending accounts, defined benefit retirement plan, deferred compensation plan, generous paid time off, short and long-term disability coverage, tuition assistance, and other training and professional development opportunities. Our office dress code is business casual.

Equal Opportunity Employer:

The Delaware Valley Trusts are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religion, age, sex, sexual orientation, transgender, national origin, disability, genetic information, veteran or marital status, or any other characteristic protected by law.

How to Apply: If you are interested in exploring this career opportunity, please submit a resume, cover letter, and salary requirements to careers@dvtrusts.com. Please include “Claims Assistant” in the email subject line.

Manager of Health Trust Operations

This position reports to the Executive Director and provides department leadership and the administrative and technical supervision of the Health Trust Team. The Manager directs staff in the achievement of Trust goals and guidelines as well as compliance with legal statutes and ensures delivery of timely, high quality customer service for the Trust membership and their employees.

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Manager of Health Trust Operations

Responsibilities and Essential Functions of the Position:

  • Oversee the development, implementation, administration, and maintenance of all Health Trust plans, programs, and policies, including those related to claims, plan design, and wellness.
  • Establish practice for evaluating Health Trust programs to determine competitiveness, trends and developments. Make high-level decisions to modify existing programs or institute new programs.
  • Through Health Trust Supervisors, oversee the day-to-day operations associated with the Health Trust to ensure programs and plans are administered as designed, requests are promptly addressed, and all member inquiries and issues are handled in a timely and courteous manner.
  • Manage Health Trust employees, including but not limited to, identifying and addressing performance concerns, growth opportunities, and implementing programs and processing to foster high performance and collaboration within the Health Trust team.
  • Provide input on strategic decisions that affect staffing and functional areas of responsibility.
  • Ensure escalated member issues are brought to the attention of the Executive Director and ensure a timely response, consistency, and member satisfaction.
  • Manage vendor relationships in a collaborative manner and keep the Health Trust Director informed of vendor-related issues and/or concerns.
  • Lead Health Trust information meetings with new and existing members on an as-needed basis.
  • Evaluate and analyze the results of Health Trust programs and services and report these results to the Executive Director on an ongoing basis.
  • Provide input on developing Health Trust budget.
  • Collaborate with the Legal Department to ensure Trust-wide compliance.
  • Provide excellent member service to internal and external customers.
  • Collaborate with the Executive Director and other DVT departments to address critical member issues, facilitate program growth, and implement efficiency improvements.
  • Complete monthly DVHT Operations Report and present at Executive Committee meetings.
  • Review and analyze processes, procedures, and workflows to identify opportunities for process improvement and efficiencies.
  • Work effectively under time constraints to meet deadlines and manage several different tasks concurrently.
  • Stay informed on industry best practices and trends. Participates in professional associations as well as informal peer networking and conferences.
  • Work with accuracy and attention to detail.
  • Maintain privacy of confidential records, correspondence and/or files.
  • Effectively communicate in writing and verbally to convey information in a clear manner consistent with job functions.
  • Establish and maintain excellent working relationships with direct reports, team members, other departments, members, vendors, etc.
  • Respond promptly to member and prospective member inquiries.
  • Carry out supervisory responsibilities of direct reports in accordance with organizational policies and applicable laws.
  • Ability to make difficult decisions in a fair, honest and ethical manner.
  • Carry out job functions without posing a health or safety threat to self or others.
  • Maintain acceptable attendance standards.
  • Perform other related duties and responsibilities as assigned.

Physical Demands of Job:

  • Ability to sit for extended periods of time while working.
  • Frequent hand, finger and arm use and excellent eye-hand coordination.
  • Occasionally perform activities involving walking, bending, squatting, reaching, and climbing stairs.
  • Occasionally stand for extended periods of time.
  • Ability to hear clearly and speak intelligibly.
  • Ability to see and perform visual activities such as close-up paperwork, using a display monitor, reading, and writing. and
  • Ability to lift and/or move up to 25 lbs.

Qualifications:

  • Bachelor’s degree from an accredited institution in business or health administration.
  • Minimum of five (5) years of health or benefits administration experience. CEBS designation preferred.
  • At least three (3) years prior supervisory experience. or
  • Equivalent combination of education, experience and/or training which provides the knowledge, skills, and abilities necessary to perform the essential functions of the position and required work.
  • Understanding of health and welfare benefits plan implementation and claims handling processes (familiarity with and relationships within Aetna are a plus).
  • Understanding of health benefit plan types including PPOs, HMOs and HDHPs and related arrangements such as HRAs, HSAs and FSAs.
  • Strong interpersonal skills to effectively cultivate relationships with Trust staff, current and prospective members, vendors, training partners, etc..
  • Strong ability to organize, plan and prioritize workload involving multiple projects at one time.
  • Strong ability to communicate effectively to diverse audiences.
  • Strong critical thinking skills and problem-solving abilities.
  • Proficient in Microsoft Office programs including Outlook, Excel, and Word.

View the full job description for a complete list of duties, responsibilities, and requirements.  Salary range $120,000 to $135,000 plus benefits package.

Compensation and Benefits: 

The Delaware Valley Trusts offers a competitive salary commensurate with education and experience, along with many employer-paid benefits. Our comprehensive benefits package includes life insurance, health insurance, dental insurance, vision insurance, flexible spending accounts, defined benefit retirement plan, deferred compensation plan, generous paid time off, short and long-term disability coverage, tuition assistance, and other training and professional development opportunities. Our office dress code is business casual.

Equal Opportunity Employer:

The Delaware Valley Trusts are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religion, age, sex, sexual orientation, transgender, national origin, disability, genetic information, veteran or marital status, or any other characteristic protected by law.

How to Apply: If you are interested in exploring this career opportunity, please submit a resume, cover letter, and salary requirements to careers@dvtrusts.com. Please include “Manager of Health Trust Operations” in the email subject line.