About the Organization

Delaware Valley Trusts

The Delaware Valley Trusts is a fast-growing organization that provides health, workers’ compensation and property and liability coverage to its public entity members. Our offices are conveniently located in Horsham, PA. The Delaware Valley Trusts are distinguished by generally providing broader coverage and exemplary claims and member service, including a wide range of value-added benefits, workshops, and training opportunities for employees of its members.

Delaware Valley Workers’ Compensation Trust

The Delaware Valley Workers’ Compensation Trust (DVWCT) provides statutory workers’ compensation coverage to over 100 public entities in Southeastern, Pa. In addition, DVWCT offers in-house claims adjudication and litigation management, customized injury and illness prevention services, and a wide-array of exclusive value-added services including best-in-class training programs.  DVWCT is part of Delaware Valley Trusts which also offers health and property and liability coverage to its public entity members via the Delaware Valley Health Trust and Delaware Valley Property & Liability Trust.

Opportunities

Director of Health Benefits

The Delaware Valley Health Trust (DVHT) has an exciting opportunity for a health benefits professional who will oversee the development, implementation, and management of Health Trust programs as well as lead a team of dedicated professionals. This senior level position plays a critical role in the Trust’s operational effectiveness and organizational administration and focuses on essential internal and external relationships.

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Director of Health Benefits

Responsibilities and Essential Functions of the Position:       

  • Manages the development, implementation, and maintenance of member medical, prescription drug, dental, vision and supplemental plans (life and disability insurance);
  • Oversees the day-to-day operations associated with group health and welfare benefits plans administered by the Trust, including ensuring that all benefits inquiries and enrollment changes are handled in a timely and courteous manner;
  • Maintains up-to-date and accurate plan documentation for all health and welfare plans, including preparation and distribution of SBCs;
  • Coordinates and oversees the RDS application process with CMS, Medicare Part D creditable coverage notification process and Forms 1094 and 1095 reporting process;
  • Ensures compliance with applicable federal and state law in collaboration with legal counsel, including ACA, PHSA, COBRA, HIPAA, GINA, MHPAEA, Section 125, etc.
  • Manages vendor relationships in a collaborative manner including meeting with vendors for quarterly or annual reviews and follow up, acting as a liaison to ensure good communication along with resolving any administrative issues;
  • Works closely with consultants/vendors to conduct benchmark analysis to identify trends in industry and competitors;
  • Actively participates in benefits information meetings with new and existing members on an as-needed basis;
  • Creates and optimizes member retention strategies. Designs and implements communication programs to enhance the value of Health Trust programs and increase enrollee understanding and engagement;
  • Leverages quantitative and qualitative analysis to inform and drive performance and strategic decisions and recommendations;
  • Oversees the implementation of all wellness initiatives;
  • Evaluates and analyzes the results of Health Trust programs and services and reports these results to the Executive Director on an ongoing basis;
  • Provides excellent member service to internal and external customers;
  • Works effectively under time constraints to meet deadlines and manage several different tasks concurrently;
  • Stays current of best practices and industry trends. Participates in professional associations as well as informal peer networking and conferences;
  • Works with accuracy and attention to details;
  • Maintains privacy of confidential records, correspondence and/or files;
  • Effectively communicates in writing and verbally to convey information in a clear manner consistent with job functions;
  • Establishes and maintains excellent working relationships with the Trust Management Team, co-workers, other departments, members, vendors, etc;
  • Responds promptly to member and prospective member inquiries;
  • Carries out supervisory responsibilities of direct reports in accordance with organizational policies and applicable laws;
  • Ability to make difficult decisions in a fair, honest and ethical manner;
  • Carries out job functions without posing a health or safety threat to self or others;
  • Maintains acceptable attendance standards; and
  • Performs other related duties and responsibilities as assigned.

Physical Demands of Job

  • Ability to sit for extended periods of time while working;
  • Frequent hand, fingers and arm use and excellent eye-hand coordination;
  • Occasionally perform activities involving walking, bending, squatting, reaching, and climbing stairs;
  • Occasionally stand for extended periods of time;
  • Ability to hear clearly and speak intelligibly;
  • Ability to see and perform visual activities such as close-up paperwork, using a display monitor, reading, and writing; and
  • Ability to lift and/or move up to 25 lbs.

Qualifications:

  • Bachelor’s degree from an accredited institution in business or health administration. Master’s degree preferred;
  • Minimum of ten (10) years of health or benefits administration experience. CEBS designation preferred;
  • At least five (5) years prior supervisory experience; or
  • Equivalent combination of education, experience and/or training which provides the knowledge, skills, and abilities necessary to perform the essential functions of the position and required work;
  • Advanced understanding of health and welfare benefits plan implementation and claims handling processes (familiarity with and relationships within Aetna are a plus);
  • Advanced understanding of a wide array of health benefit plan types, including PPOs, HMOs and HDHPs and related arrangements such as HRAs, HSAs and FSAs;
  • Advanced understanding of laws involving employee benefits (e.g., ACA, PHSA, COBRA, HIPAA, GINA, MHPAEA, Section 125, etc.), including the ability to identify issues and willingness to partner with Trust legal counsel to ensure compliance and minimize risk;
  • Strong interpersonal skills to effectively cultivate relationships with Trust staff, current and prospective members, vendors, training partners, etc.;
  • Strong ability to organize, plan and prioritize workload involving multiple projects at one time;
  • Strong ability to communicate effectively to diverse audiences;
  • Strong critical thinking skills and problem-solving abilities;
  • Proficient in Microsoft Office programs including Outlook, Excel, and Word; and
  • Understanding of and familiarity of working in databases.

Compensation and Benefits:

We offer a competitive salary commensurate with education and experience, along with many employer-paid benefits. Our comprehensive benefits package includes life insurance, health insurance, dental insurance, vision insurance, flexible spending accounts, defined benefit retirement plan, deferred compensation plan, generous paid time off, short and long-term disability coverage, tuition assistance, and other training and professional development opportunities. Our office dress code is business casual.

Equal Opportunity Employer:

The Delaware Valley Trusts are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religion, age, sex, sexual orientation, transgender, national origin, disability, genetic information, veteran or marital status, or any other characteristic protected by law.

How to Apply: If you are interested in exploring this career opportunity, please submit a resume, cover letter, and salary requirements to careers@dvtrusts.com. Please include “Director of Health Benefits” in the email subject line.

Workers' Compensation Claims Assistant

Due to its continued growth, the Workers’ Compensation Trust is seeking a Claims Assistant who will assist the Workers’ Compensation and Property & Liability Trusts claims’ staff by providing support services as well as direct customer service to members.

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Workers' Compensation Claims Assistant

Responsibilities and Essential Functions of the Position:

  • Set up new claims received from members into the Origami claim management system;
  • Complete ISO indexing, send out medical authorization, and notify the member of the claim number and provide benefit pamphlet and assigned adjuster information.  Enter medical and expense payments according to established protocol;
  • Answer and initiate telephone calls to member entities and claimants when necessary;
  • Process Workers’ Compensation Trust mail including scanning of documents to the file and copying file material for legal assignment purposes;
  • Issue denial letters when assigned by the adjuster;
  • Issue requests for medical records as assigned by the adjuster;
  • Issue the appropriate EOR for the medical payments to providers;
  • Prepare claim packets for annual Risk Control/Claim member service visits;
  • Maintain library of surveillance records/disks for the department;
  • Maintain member directory for claims and human resource contacts;
  • Handle reported incident only claims in the Origami system, and where appropriate, make the initial call to confirm facts including no medical treatment or lost time;
  • Support the Workers’ Compensation Department with clerical tasks, special assignments, projects, etc. as required.
  • Provide support to the Property & Liability Trust Claims Department including payment of expense payments and ISO indexing.
  • Exercise good judgment and initiative and carry out job functions under general supervision;
  • Work effectively under time constraints to meet deadlines and manage a number of different tasks concurrently;
  • Work with accuracy and attention to details;
  • Communicate effectively in writing, orally, and with others to understand and convey information in a manner consistent with job functions;
  • Establish and maintain effective working relationships with co-workers, other departments, members, vendors, etc;
  • Carry out job functions without posing a health or safety threat to self or others;
  • Regular, dependable attendance and punctuality;
  • Perform other related duties and responsibilities as assigned.

Physical Demands of Job

  • Ability to sit for extended periods of time while working;
  • Frequent hand, fingers and arm use and excellent eye-hand coordination;
  • Occasionally perform activities involving walking, bending, squatting, reaching and climbing stairs;
  • Occasionally stand for extended periods of time;
  • Ability to hear clearly and speak intelligibly;
  • Ability to see and perform visual activities such as close-up paperwork, using a display monitor, reading and writing;
  • Ability to lift and/or move up to 25 lbs.

Qualifications: 

  • High school diploma (or equivalent) and one to three years’ experience as a Claims Assistant or related field;
  • Equivalent combination of education, experience and/or training which provides the knowledge, skills and abilities necessary to perform the essential functions of the position and required work;
  • Excellent phone and customer service skills;
  • Strong attention to detail;
  • Strong computer typing skills and data entry skills;
  • Strong verbal and written communications;
  • Strong computer skills including proficiency in Microsoft Office and risk management software (preferably Origami Risk);
  • Ability to exercise sound judgment to shift priorities and organize multiple tasks simultaneously;
  • Ability to effectively work independently and within a team.

Compensation and Benefits:

We offer a competitive salary commensurate with education and experience, along with many employer-paid benefits. Our comprehensive benefits package includes life insurance, health insurance, dental insurance, vision insurance, flexible spending accounts, defined benefit retirement plan, deferred compensation plan, generous paid time off, short and long-term disability coverage, tuition assistance, and other training and professional development opportunities. Our office dress code is business casual.

Equal Opportunity Employer:

The Delaware Valley Trusts are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religion, age, sex, sexual orientation, transgender, national origin, disability, genetic information, veteran or marital status, or any other characteristic protected by law.

How to Apply: If you are interested in exploring this career opportunity, please submit a resume, cover letter, and salary requirements to careers@dvtrusts.com. Please include “Claims Assistant” in the email subject line.

IT Support Engineer Tier 3

Due to continued growth, the Delaware Valley Trusts is seeking a IT Support Engineer Tier 3. This position reports to the Senior Network Engineer and will assist in the design, implementation, and management of corporate Infrastructure services. The incumbent will ensure service delivery and alert management to conditions that may affect the integrity of those services. This position provides a key escalation point for systems performance, as well as cyber security-related issues. As part of the Trusts' IT Infrastructure and Operations Team, the incumbent will work directly with IT groups, vendors, and Trust members on projects/issues to effectively incorporate cost-effective and efficient technology solutions into the existing landscape. The incumbent will evaluate, test, and assist in the selection of hardware, software, and management solutions that promote the performance and reliability of business applications and processes.

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IT Support Engineer Tier 3

Responsibilities and Essential Functions of the Position:

This position works closely within the IT group, as well as with external parties, to implement and manage critical technologies and processes including:

  • Knowledge of Private Data Center and Public Cloud Infrastructure (Microsoft Azure) including compute, network, and storage;
  • Knowledge of Microsoft Office 365, including Microsoft Exchange with Advanced Security features;
  • Knowledge of Firewall and Switch configuration, including network segmentation, NAT, Site-to-Site VPN connections for end users;
  • Practical Systems Management tools supporting key Infrastructure components;
  • Integration of Security services across all Infrastructure functions;
  • Standard methodologies and processes to minimize the impact of change within the environment;
  • Operational standards of excellence and customer-focused service capabilities.

This position is responsible for helping to provide continued and uninterrupted access to Delaware Valley Trusts’ systems and data. This includes maintaining system availability, data protection, and data security at all times. The incumbent is responsible for making sure that the IT systems meet or exceed Delaware Valley Trusts business expectations for performance and availability as well as:

  • Provide technical support 1st/2nd/3rd level services in the areas of computing, network, and storage across Delaware Valley Trusts landscape;
  • Provide on-site and remote technical support 1st/2nd/3rd level services in the areas of computer, Network, and storage for all Trust members that utilize services provided by Delaware Valley Trusts;
  • Perform hardware and software failure diagnosis for resolution;
  • Manage vendors and service delivery across Delaware Valley Trusts private and public Cloud environments supporting IaaS, PaaS, and SaaS workloads;
  • Evaluate and document Hardware/Software standards for implementation;
  • Manage full end-to-end, client to server communication reliability and performance;
  • Perform problem diagnosis and implement bug fixes/workarounds;
  • Select, configure, and install Computer, Network and Storage hardware, options, and software;
  • Develop, maintain, and execute standard procedures for installation, maintenance and vulnerability management of Hardware and Software;
  • Participate in, and help manage Infrastructure Change Management process;
  • Develop, implement, and test Hardware and Software Backup and Recovery functions;
  • Install, configure, and maintain core Microsoft Azure environments, Office 365, and Exchange online;
  • Install, configure, and maintain core Infrastructure services such as Hypervisors, Windows Server, Active Directory, Group Policies, DHCP and DNS;
  • Install, configure, and maintain Server management systems such as HP Insight Manager, VMware vSphere, Powershell/Scripting;
  • Install, configure, and maintain systems including Enterprise-grade Server and Hyperconverged systems, SAN and Networking switches, Appliances, and other edge devices;
  • Ability to work outside our standard operating hours on an occasional basis;
  • Responsible for customer service support during “on-call” periods as assigned by the Sr. Network Engineer and/or IT Director;
  • Exercise independent judgment and initiative and carry out job functions with or without direct supervision;
  • Work effectively under time constraints to meet deadlines and manage several different tasks concurrently;
  • Work accurately and with attention to detail;
  • Maintain the privacy of confidential records, correspondence, and files;
  • Communicate effectively in writing, orally, and with others to understand and convey information, in a manner consistent with job functions;
  • Establish and maintain effective working relationships with co-workers, Trust members, etc.;
  • Carry out job functions without posing a health or safety threat to self or others;
  • Maintain acceptable attendance standards.

Distinguishing qualification factors for this position:

  • Decision quality;
  • Peer relationships;
  • Perseverance;
  • Time management/ability to multi-task;
  • Problem-solving.

Physical Demands of Job:

  • Ability to sit for extended periods while working;
  • Frequent hand, fingers, and arm use and excellent eye-hand coordination;
  • Occasionally perform activities involving walking, bending, squatting, reaching, and climbing stairs;
  • Occasionally stand for extended periods;
  • Ability to hear clearly and speak intelligibly;
  • Ability to see and perform visual activities such as close-up paperwork, using a display monitor, reading, and writing;
  • Ability to lift or move up to 25 lbs.

Qualifications:

  • Bachelor’s Degree in Computer Science or equivalent combination of formal education and relevant experience; and
  • At least 5+ years of experience at the Enterprise level – IT Infrastructure Design Implementation and Operational Management; or
  • Equivalent combination of education, experience and/or training which provides the knowledge, skills, and abilities necessary to perform the essential functions of the position and required work;
  • Strong knowledge and experience with Server Hardware, Cisco, HP, Microsoft Windows Server, Active Directory and VMware core technologies focused on large scale enterprise deployments;
  • Strong knowledge and experience with Hypervisor architectures and management strategies;
  • Strong knowledge and experience with storage and SAN Technology;
  • Experience managing IaaS, SaaS and PaaS workloads in Public Cloud environments including Microsoft Azure;
  • Technical ability and knowledge to quickly integrate, implement and document new technologies while supporting and maintaining the existing core Infrastructure;
  • Experience managing vendors and service providers;
  • Experience with solutions for monitoring Infrastructure performance, reliability, and stability;
  • Experience with solutions for effective capacity planning;
  • Knowledge of WAN and LAN concepts, network security, network optimization, performance monitoring, system resiliency, server backup and recovery, workstation connectivity, and Internet connectivity;
  • Strong written and oral communication abilities;
  • Strong customer service focus;
  • Ability to deal calmly and effectively in high-stress situations;
  • Demonstrated ability to work within a cross-functional team environment to deliver project tasks and assignments on time and budget;
  • Track record of identifying opportunities for improvements and sponsoring projects to management;
  • Demonstrated ability to manage significant project tasks according to standard Project methodology;
  • A valid driver’s license is required.

 Job Location:

  • Primary: Delaware Valley Trusts, 719 Dresher Road, Horsham, PA.
  • Various member sites within Montgomery, Bucks, and Chester Counties
  • Work location will be a combination of remote, DVT office and member site locations

 Compensation and Benefits:

We offer a competitive salary commensurate with education and experience, along with many employer-paid benefits. Our comprehensive benefits package includes life insurance, health insurance, dental insurance, vision insurance, flexible spending accounts, defined benefit retirement plan, deferred compensation plan, generous paid time off, short and long-term disability coverage, tuition assistance, and other training and professional development opportunities. Our office dress code is business casual.

Equal Opportunity Employer:

The Delaware Valley Trusts are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religion, age, sex, sexual orientation, transgender, national origin, disability, genetic information, veteran or marital status, or any other characteristic protected by law.

How to Apply: If you are interested in exploring this career opportunity, please submit a resume, cover letter, and salary requirements to careers@dvtrusts.com. Please include “IT Network Engineer” in the email subject line.