About the Organization

Delaware Valley Trusts

The Delaware Valley Trusts is a fast-growing organization that provides health, workers’ compensation, and property and liability coverage to its public entity members. The Trusts’ office is located in Horsham, PA. The Delaware Valley Trusts are distinguished by generally providing broader coverage and exemplary claims and member service, including a wide range of value-added benefits, workshops, and training opportunities for employees of its members.

Delaware Valley Health Trust

The Delaware Valley Health Trust (DVHT) provides comprehensive health benefits to over 20,000 employees and dependents of public entities located throughout Pennsylvania and Delaware. DVHT is part of Delaware Valley Trusts, which is a fast growing organization that also provides property and liability coverage and workers’ compensation coverage to its municipal members via the Delaware Valley Property & Liability Trust and Delaware Valley Workers’ Compensation Trust. Our offices are conveniently located in Horsham, PA. The Delaware Valley Trusts are distinguished by generally providing broader coverage and exemplary claims and member service, including a wide range of value-added benefits, workshops and training opportunities for employees of its members.

Opportunities

Delaware Valley Trusts - IT Support Engineer

This position reports to the Director of Information Technologies and will assist in the design, implementation, and management of corporate Infrastructure services. The incumbent ensures service delivery and alerts management to conditions that may affect the integrity of those services. Also, this position provides a key escalation point for systems performance, as well as security-related issues. This position is part of the Trusts' IT Infrastructure and Operations Team, and the incumbent will work directly with IT groups, vendors, and members of the Trusts on projects/issues to effectively incorporate cost-effective and efficient technology solutions into the existing landscape. The incumbent will evaluate, test, and assist in the selection of hardware, software, and management solutions that promote the performance and reliability of business applications and processes.

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Delaware Valley Trusts - IT Support Engineer

Responsibilities and Essential Functions of the Position:

This position works closely within the IT group, as well as with external parties, to implement and manage critical technologies and processes including:

  • Private Data Center and Public Cloud Infrastructure including compute, network, and storage;
  • Practical Systems Management tools supporting key Infrastructure components;
  • Integration of Security services across all Infrastructure functions;
  • Standard methodologies and processes to minimize the impact of change within the environment;
  • Operational standards of excellence and customer-focused service capabilities;

This position is responsible for helping to provide continued and uninterrupted access to Delaware Valley Trusts’ systems and data. This includes maintaining system availability, data protection, and data security at all times. The incumbent is responsible for making sure that the IT systems meet or exceed Delaware Valley Trusts business expectations for performance and availability and will

  • Provide technical support 1st/2nd/3rd level services in the areas of computing, network, and storage across Delaware Valley Trusts landscape;
  • Provide on-site and remote technical support 1st/2nd/3rd level services in the areas of Computer, Network, and Storage for all Trust Members that utilize services provided by Delaware Valley Trusts;
  • Perform hardware and software failure diagnosis for resolution;
  • Manage vendors and service delivery across Delaware Valley Trusts private and public Cloud environments supporting IaaS, PaaS and SaaS workloads;
  • Evaluate and document Hardware/Software standards for implementation;
  • Manage full end-to-end, client to server communication reliability and performance;
  • Perform problem diagnosis and implement bug fixes/workarounds;
  • Select, configure and install Computer, Network and Storage hardware, options and software;
  • Develop, maintain and execute standard procedures for installation, maintenance and vulnerability management of Hardware and Software;
  • Participate in, and help manage Infrastructure Change Management process;
  • Develop, implement and test Hardware and Software Backup and Recovery functions;
  • Install, configure and maintain core Infrastructure services such as Hypervisors, Windows Server, Active Directory, Group Policies, DHCP and DNS;
  • Install, configure and maintain Server management systems such as HP Insight Manager, VMware vSphere, Powershell/Scripting;
  • Install, configure and maintain systems including Enterprise-grade Server and Hyperconverged systems, SAN and Networking switches, Appliances, and other edge devices;
  • Ability to work outside our standard operating hours on an occasional basis;
  • Responsible for customer service support during “on-call” periods as assigned by the IT Director;
  • Exercise independent judgment and initiative and carry out job functions with or without direct supervision;
  • Work effectively under time constraints to meet deadlines and manage several different tasks concurrently;
  • Work accurately and with attention to detail;
  • Maintain the privacy of confidential records, correspondence, and files;
  • Communicate effectively in writing, orally, and with others to understand and convey information, in a manner consistent with job functions;
  • Establish and maintain effective working relationships with co-workers, Trust members, etc.;
  • Carry out job functions without posing a health or safety threat to self or others;
  • Maintain acceptable attendance standards.

This job is a senior-level Systems Engineer position within the IT Infrastructure and Operations Team. The following five qualification factors distinguish this position:

  • Decision quality
  • Peer relationships
  • Perseverance
  • Time management/ability to multi-task
  • Problem-solving

Physical Demands of Job

  • Ability to sit for extended periods while working;
  • Frequent hand, fingers, and arm use and excellent eye-hand coordination;
  • Occasionally perform activities involving walking, bending, squatting, reaching and climbing stairs;
  • Occasionally stand for extended periods;
  • Ability to hear clearly and speak intelligibly;
  • Ability to see and perform visual activities such as close-up paperwork, using a display monitor, reading and writing;
  • Ability to lift or move up to 25 lbs.

Qualifications:

  • Bachelor’s Degree in Computer Science or equivalent combination of formal education and relevant experience;
  • At least 5+ years of experience at the Enterprise level – IT Infrastructure Design Implementation and Operational Management;
  • Strong knowledge and experience with Server Hardware, Cisco, HP, Microsoft Windows Server, Active Directory and VMware core technologies focused on large scale enterprise deployments;
  • Strong knowledge and experience with Hypervisor architectures and management strategies;
  • Strong knowledge and experience with storage and SAN Technology;
  • Experience managing IaaS, SaaS and PaaS workloads in Public Cloud environments including Microsoft Azure;
  • Technical ability and knowledge to quickly integrate, implement and document new technologies while supporting and maintaining the existing core Infrastructure;
  • Experience managing vendors and service providers;
  • Experience with solutions for monitoring Infrastructure performance, reliability, and stability;
  • Experience with solutions for effective capacity planning;
  • Knowledge of WAN and LAN concepts, network security, network optimization, performance monitoring, system resiliency, server backup and recovery, workstation connectivity, and Internet connectivity;
  • Strong written and oral communication abilities;
  • Strong customer service focus;
  • Ability to deal calmly and effectively in high-stress situations;
  • Demonstrated ability to work within a cross-functional team environment to deliver project tasks and assignments on time and budget;
  • Track record of identifying opportunities for improvements and sponsoring projects to management;
  • Demonstrated ability to manage significant project tasks according to standard Project methodology;
  • A valid driver’s license is required.

 Job Location:

  • Primary: Delaware Valley Trusts, 719 Dresher Road, Horsham, PA.
  • Various Member sites within Montgomery, Bucks, and Chester Counties
  • Work location will be a combination of remote, DVT office and Member site locations

Compensation and Benefits:

We offer a competitive salary commensurate with education and experience, along with many employer-paid benefits. Our comprehensive benefits package includes life insurance, health insurance, dental insurance, vision insurance, flexible spending accounts, defined benefit retirement plan, deferred compensation plan, generous paid time off, short and long-term disability coverage, tuition assistance, and other training and professional development opportunities. Our office dress code is business casual.

Equal Opportunity Employer:

The Delaware Valley Trusts are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religion, age, sex, sexual orientation, transgender, national origin, disability, genetic information, veteran or marital status, or any other characteristic protected by law.

How to Apply: If you are interested in exploring this career opportunity, please submit a resume, cover letter, and salary requirements to careers@dvtrusts.com. Please include “IT Support Technician” in the email subject line.

Delaware Valley Health Trust - Eligibility Specialist

As a member of the Health Trust Team, the Eligibility Specialist works under the general direction of the Benefits Manager and is responsible for managing day-to-day member enrollment, open enrollment, and COBRA qualifying events as well as responding to member inquiries regarding enrollment questions and/or issues.

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Delaware Valley Health Trust - Eligibility Specialist

Responsibilities and Essential Functions of the Position:

  • Process day-to-day enrollments, revisions and/or terminations in the Health Trust portal/database per established protocol;
  • Process COBRA qualifying events and respond to inquiries from HR representatives regarding COBRA election notices, rules and regulations;
  • Track ID card ship dates for new groups, and assist with new medical and dental ID cards for members from Trust vendors (Aetna, Delta, Guardian, etc.) upon request;
  • Assist with processing Letter of Coverage/Loss of Coverage requests;
  • Create employee packets for new and existing groups; save and send electronic packets as required;
  • Respond to medical, dental, and/or vision benefit inquiries from HR representatives and members as needed;
  • Train and assist HR representatives on DVHT web portal functionality;
  • Review and process vendor discrepancy reports including identifying and communicating discrepancies to applicable vendors and scanning and saving documentation per established protocol;
  • Review and reconcile monthly COBRA remittance reports;
  • Process Primary Care Physician reports and inform applicable members of changes (no longer contracted, retired, etc.) per established protocol;
  • Collect required member information for coordination of benefits with Medicare;
  • Report member employee status to subrogation vendors as required;
  • Exercise independent judgment and initiative and carry out job functions with or without direct supervision;
  • Work effectively under time constraints to meet deadlines and manage a number of different tasks concurrently;
  • Work accurately and with attention to detail;
  • Maintain privacy of confidential records, correspondence and/or files;
  • Communicate effectively in writing, orally, and with others to understand and convey information, in a manner consistent with job functions;
  • Establish and maintain effective working relationships with co-workers, Trust members, etc;
  • Carry out job functions without posing a health or safety threat to self or others;
  • Maintain acceptable attendance standards.

Physical Demands of Job

  • Ability to sit for extended periods of time while working;
  • Frequent hand, fingers and arm use and excellent eye-hand coordination;
  • Occasionally perform activities involving walking, bending, squatting, reaching and climbing stairs;
  • Occasionally stand for extended periods of time;
  • Ability to hear clearly and speak intelligibly;
  • Ability to see and perform visual activities such as close-up paperwork, using a display monitor, reading and writing;
  • Ability to lift and/or move up to 25 lbs.

Qualifications:

  • High school diploma or GED and five years of experience in health insurance eligibility and/or claims processing; or
  • Associate’s degree in health care field with two years of experience in health insurance eligibility and/or claims processing; or
  • Equivalent combination of education, experience and/or training which provides the knowledge, skills and abilities necessary to perform the essential functions of the position and required work;
  • Ability to multi-task, prioritize tasks and respond with sense of urgency;
  • Ability to successfully and effectively work independently and within a small team structure;
  • Strong analytical and problem-solving skills;
  • Strong written and verbal communication skills;
  • Strong computer skills (Microsoft Office is essential);
  • Position is to be performed in Pennsylvania. 

Compensation and Benefits:

We offer a competitive salary commensurate with education and experience, along with many employer-paid benefits. Our comprehensive benefits package includes life insurance, health insurance, dental insurance, vision insurance, flexible spending accounts, defined benefit retirement plan, deferred compensation plan, generous paid time off, short and long-term disability coverage, tuition assistance, and other training and professional development opportunities. Our office dress code is business casual.

Equal Opportunity Employer:

The Delaware Valley Trusts are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religion, age, sex, sexual orientation, transgender, national origin, disability, genetic information, veteran or marital status, or any other characteristic protected by law.

How to Apply: If you are interested in exploring this career opportunity, please submit a resume, cover letter, and salary requirements to careers@dvtrusts.com. Please include “Eligibility Specialist” in the email subject line.

Delaware Valley Health Trust - Health Claims Specialist

As a member of the Health Trust Team, the Health Claims Specialist facilitates accurate responses to member and enrollee inquiries regarding benefits, claims, billing, eligibility, coverage and other related information via phone and email.

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Delaware Valley Health Trust - Health Claims Specialist

Responsibilities and Essential Functions of the Position:

  •  Research and resolve coding, billing and payment-related issues with respect to medical, prescription drug, dental and vision claims, including but not limited to office visits, inpatient and outpatient procedures, diagnostic imaging, medical equipment and preventive care;
  • Explain cost-sharing concepts related to medical, prescription drug, dental and vision coverage co-pays, deductibles, etc. including but not limited to office visits, inpatient and outpatient procedures, diagnostic imaging, medical equipment and preventive care;
  • Identify and resolve coordination of benefits issues with Medicare and insurance companies;
  • Identify and communicate in-network primary care or specialist physicians in a geographic area or particular specialty;
  • Return phone calls and respond to emails in a prompt manner to ensure high-quality  member service;
  • Track member inquiries and resolutions in database per established protocol;
  • Exercise independent judgment and initiative and carry out job functions with or without direct supervision;
  • Work effectively under time constraints to meet deadlines and manage a number of different tasks concurrently;
  • Work accurately and with attention to detail;
  • Maintain privacy of confidential records, correspondence and/or files;
  • Communicate effectively in writing, orally, and with others to understand and convey information, in a manner consistent with job functions;
  • Establish and maintain effective working relationships and interact with members and co-workers, etc. in a professional, friendly and patient manner;
  • Carry out job functions without posing a health or safety threat to self or others;
  • Maintain acceptable attendance standards;
  • Other duties as assigned.

Physical Demands of Job

  • Ability to sit for extended periods of time while working;
  • Frequent hand, fingers and arm use and excellent eye-hand coordination;
  • Occasionally perform activities involving walking, bending, squatting, reaching and climbing stairs;
  • Occasionally stand for extended periods of time;
  • Ability to hear clearly and speak intelligibly;
  • Ability to see and perform visual activities such as close-up paperwork, using a display monitor, reading and writing;
  • Ability to lift and/or move up to 25 lbs.

Qualifications:   

  • High school diploma or GED and three years of customer service experience analyzing and solving customer health claim issues; or
  • Associate’s degree in health field with one year of customer service experience analyzing and solving customer health claim issues; or
  • Equivalent combination of education, experience and/or training which provides the knowledge, skills and abilities necessary to perform the essential functions of the position and required work;
  • Previous claims experience with a health insurance issuer or third party administrator is highly desired. Call center experience is a plus;
  • Ability to read and comprehend insurance coverage documents including summary plan descriptions and summaries of benefits as well as clinical policy bulletins;
  • Strong working knowledge of medical coding and billing;
  • Ability to multi-task, prioritize tasks and respond with sense of urgency;
  • Ability to successfully and effectively work independently and within a small team structure;
  • Strong analytical and problem-solving skills;
  • Strong written and verbal communication skills;
  • Strong computer skills (Microsoft Office is essential);
  • Position is to be performed in Pennsylvania.

Compensation and Benefits:

We offer a competitive salary commensurate with education and experience, along with many employer-paid benefits. Our comprehensive benefits package includes life insurance, health insurance, dental insurance, vision insurance, flexible spending accounts, defined benefit retirement plan, deferred compensation plan, generous paid time off, short and long-term disability coverage, tuition assistance, and other training and professional development opportunities. Our office dress code is business casual.

Equal Opportunity Employer:

The Delaware Valley Trusts are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religion, age, sex, sexual orientation, transgender, national origin, disability, genetic information, veteran or marital status, or any other characteristic protected by law.

How to Apply: If you are interested in exploring this career opportunity, please submit a resume, cover letter, and salary requirements to careers@dvtrusts.com. Please include “Health Claims Specialist” in the email subject line.