Posted: March 16, 2020 at 11:15 a.m. –

• CALL your health care provider or 877-PA-HEALTH if you think you have been exposed to COVID-19 and have a fever, cough or difficulty breathing.
• Your health care provider or government authorities will determine level of risk, provide you with advice & assess whether you should be tested for COVID-19.
• For the most up to date guidance, please visit the Centers for Disease and Prevention Control (CDC) website (https://www.cdc.gov/coronavirus/2019-ncov/index.html) or the Pa. Department of Health website (https://www.health.pa.gov/topics/disease/Pages/Coronavirus.aspx).

Posted: March 26, 2020 at 9:00 a.m. –

Employee Assistance Program – The EAP phone number is 877-240-6863. The EAP is available 24/7 to DVHT and DVWCT members, their spouses, dependent children, parents and parents-in-law at no cost to obtain confidential, short-term counseling for a wide-range of issues including stress and/or anxiety you or a family member may be experiencing as a result of the current COVID-19 outbreak.

EAP Supporting Kids at Home – Resources for parents.

Risk Alert – COVID-19 Exposure Prevention – This risk alert has been developed for public employees and volunteers, including emergency responders likely to encounter COVID-19 infected individuals.

Risk Alert – Recommendations for Managing Shortages of Respirators – This Risk Alert offers recommendations for public employers on managing shortages of respirators required to protect employees and volunteers at high risk of close contact with individuals potentially infected with COVID-19.

Posted: March 26, 2020 at 8:00 a.m. –

Centers for Disease Control and Prevention (CDC):

• CDC latest updates
• What you need to know about COVID-19
• What to do if you are sick with COVID-19

PA Department of Health:

Coronavirus Information – Learn more about the coronavirus (COVID-19) outbreak and connect with resources for Pennsylvanians.

PA Office of Open Records (OOR):

The OOR has issued advice relating to the coronavirus (COVID-19) and the Sunshine Act. Click here for details.

The OOR has issued advice relating to the coronavirus (COVID-19) and the Right-to-Know Law. Click here for details.

Posted: March 12, 2020 –

DVHT is working with Aetna and CVS Health to support our members’ health and wellbeing in response to the spread of COVID-19.

DVHT members who think they were exposed or are presenting symptoms compatible with COVID-19 should first CALL their primary health care provider for guidance.

The Delaware Valley Health Trust Center located in Horsham, PA is currently pre-screening anyone with respiratory/flu like symptoms and are treating, as appropriate, telephonically.  In addition, the Health Center cannot “clear” patients to return to work after 24-48 hours of cold symptoms. Such clearance can be provided after three days of absence. Important Note: the Health Center does not provide COVID-19 testing at this time.

Effective immediately and until further notice, DVHT members will have access to the following Aetna/CVS Health resources:

• Updated March 19, 2020 2:52 p.m. Aetna will waive co-pays for all diagnostic testing related to COVID-19. This policy covers the test kit for patients who meet CDC guidelines for testing and health care provider visits (in and out-of-network), urgent care visits, and emergency room visits that result in an order for or administration of the test. Members should contact their primary care provider to inquire about test availability. Testing is not available on walk-in basis at laboratories (such as Quest and LabCorp), walk-in clinics (such as CVS MinuteClinic) or the Delaware Valley Health Trust Center.
• Updated March 31, 2020 4:30 p.m. Aetna will waive member cost-sharing for inpatient admissions at all in-network facilities for treatment of COVID-19 or health complications associated with COVID-19. Effective immediately for any such admission through June 1, 2020. 
• CVS Pharmacy is waiving co-pays for home delivery of prescription medications. With the CDC encouraging people at higher risk for COVID-19 complications to stay at home as much as possible, this is a convenient option to avoid going to the pharmacy for refills or new prescriptions.
• For a 90-day period beginning March 6, 2020, Aetna is offering zero co-pays for telemedicine visits.  Aetna members can use telemedicine as their first line of defense in order to limit potential exposure in physician offices. Cost sharing will be waived for all video visits through Aetna-covered Teladoc^® offerings (for DVHT/Aetna plans that offer TeleDoc^®)  and in-network providers delivering synchronous virtual care (live video-conferencing). Availability of virtual care depends on provider’s technological capabilities. Members should contact their providers to ask whether telemedicine visit is available. CVS MinuteClinic Video visits are available, however these services are not covered by insurance. The cost of video visit at CVS MinuteClinic is $59.
• Outreach to members most at-risk for COVID-19.  Through existing care management programs, Aetna will proactively reach out to members most at-risk for COVID-19. Care managers will walk members through what they can do to protect themselves, where to get information on the virus, and where to go to get tested.
• Members who are diagnosed with COVID-19 will receive a Care Package through Aetna’s Healing Better program.  Eligibility for this program will be determined by Aetna through the adjudication of claims with the appropriate diagnosis code. Please note DVHT will not be able to override Aetna claim determinations for eligibility. If you think you are eligible for the care package, please contact Aetna Member Services by calling the number reflected on the back of your Aetna ID card.

In addition, CVS Health has implemented the following resources to educate members about COVID-19 and help address any associated anxiety and stress:

• • Opening Crisis Response lines for all Aetna members who may be experiencing anxiety related to COVID-19 – 833-327-AETNA / 833-327-2386.
  • Expanding 24×7 access to the Aetna Nurse Medical Line for all Aetna members. 1-800-556-1555.
  • Web link to CVS Health articles and frequently asked questions concerning COVID-19: https://cvshealth.com/newsroom/articles/what-you-need-know-about-new-coronavirus-outbreak.

Posted: March 13, 2020 – Wellness Program Update –

• • Please expect slight delays in wellness incentive and reimbursement processing. For submissions received during March and April, please allow approximately 6-8 weeks for processing.
  • The Gym Membership Reimbursement requirement of 8 visits per month will be “relaxed” for the months of March and April 2020. Members will not need to show 8 or more visits/workouts in these months to earn a reimbursement up to $25 for those particular months.
  • All wellness events and services scheduled through April 30th will be cancelled or postponed. The wellness team will be contacting entities with scheduled events to reschedule. Events scheduled after April 30th will be addressed as the situation progresses.
  • Wellness questions – please email wellness@dvtrusts.com.

Posted March 19, 2020 7:18 a.m. –

The Weight Watchers Reimbursement requirements for in-person meeting attendance will be relaxed for March and April 2020.  Please contact the Health Trust Wellness team at wellness@dvtrusts.com for more information.

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