Employee Assistance Program (EAP):

The EAP is a voluntary program that provides Health Trust enrollees and their spouses, dependent children, parents, and parents-in-law with free, short-term counseling services – up to five free visits. EAP counselors can also work with your Aetna medical plan to refer you for additional treatment if longer-term counseling is needed. Contacting the EAP is confidential and easy to do:

• Call 877-240-6863 for confidential 24/7 access 365 days per year, or

• Download the Health Advocate app through the app store by searching “Health Advocate”. Enter “Delaware Valley Trusts” as your organization, or

• Log onto www.healthadvocate.com, enter “Delaware Valley Trusts” as your organization, then click “MyHelp” to connect with a counselor by text, chat or video anytime, anywhere.

EAP specialists can also assist with supportive services for eldercare and childcare issues, financial and legal concerns, time management and relocation support. More EAP resources can be found at www.healthadvocate.com/members. Enter “Delaware Valley Trusts” as your organization to access online resources including helpful links, monthly newsletters and free live and pre-recorded work/life balance webinars.

Aetna Medical Plan:

Connect with an Aetna participating mental or behavioral health provider – psychologist, psychiatrist, or counselor:

• Log onto https://health.aetna.com/find-care, click “Find a Provider” and enter “mental and behavioral health” in the search tool; or

• Call Aetna Member Services using the toll-free number on the back of your Aetna ID card.

Also visit www.AetnaBehavioralHealth.com to learn more about mental health, access mental well-being tools, or find additional support and resources.

Applicable plan cost share and copay apply when using these services.

Teladoc:

Access to a mental health care professional is at your fingertips! Select your choice of a board-certified psychiatrist, licensed psychologist, therapist, or counselor for confidential support from your home or other location you are most comfortable. Teladoc is available 7 days a week from 7am–9pm by video call. To access Teladoc:

• Visit www.teladoc.com/aetna and click on “Get Started” to set up your personal Teladoc account.

• Call 855-TELADOC (835-2362) to speak to a Teladoc representative.

• Download the Teladoc app through the app store by searching “Teladoc”.

Applicable plan cost share applies when using these services.

Effective September 1, 2022, a cancellation fee will apply for mental health visits canceled shorter than 24 hours in advance or for no-shows.

Critical Incident Management/Disruptive Event

Critical incident management is a resource to help our member entities manage disruptive events including grief (either on or off the job; suicide, medical incidents, etc.), workplace accidents, violence in the workplace, natural disasters, etc.  It includes a range of supportive interventions designed to enhance a person’s natural resilience, facilitating individual and workgroup return-to-work/return-to-functioning.

HR/Management – if you need immediate assistance with a grief/critical incident or a disruptive event, please contact Health Advocate’s licensed EAP Care Managers 877-240-6863 this line is answered 24/7.

Note: If you need to cancel or change a scheduled counselor DEM response, please call 877-240-6863 to avoid late notification fees.

Click here for Critical Incident Management/Disruptive Event resources available through Health Advocate.