Open to Property & Liability (DVPLT) and Workers’ Comp (DVWCT) members at no cost.

This training is full. If you are interested in this training or the Penn State Leadership Certificate Program, please email training@dvtrusts.com to be placed on the wait list for Spring 2026.

This course is designed to help improve customer service skills.  You will learn (1) the proper way to interact with customers both in person and over the phone, (2) how to deal with difficult situations that come up when working with a customer, and (3) how you can go about understanding your customers’ needs.  Every member of an organization can benefit from this study, but it is a must for those responsible for communicating regularly with customers.

Registration: All members must register individually for this event. A Delaware Valley Trusts account is required to register. If you do not already have an account, please visit dvtrusts.com/register. Once your account is activated, please login, return to this page and click the button below to register.

Questions: If you have any questions, please email training@dvtrusts.com or call 267-803-5720.

Delaware Valley Trusts

 

This event is available to Property & Liability Trust and Workers' Compensation Trust members. Please login to register.

Where & When