Open to DVWCT and DVPLT members at no cost.

Even the strongest customer service teams can be challenged by the intensity of callers who may be in a highly charged emotional state. This webinar focuses on de-escalation strategies and the importance of safety, self-care, and decompression to prevent burnout. Techniques for staying solution-focused will be discussed to include how adjusting our own expectations and communicating empathy and compassion can help with problem solving.

Training Flyer

This event is available to Property & Liability Trust and Workers' Compensation Trust members. Please login to register.

Where & When